Refund Policy

Last updated 4 October 2026

This policy applies to operator plan subscriptions and accepted-lead fees sold by Broadway Affiliated, trading as Baleads. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so all refunds are issued by Paddle.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to monthly plan subscriptions and accepted-lead fees. Refunds are returned to the original payment method and are not issued as Baleads account credit unless you ask for it.

How to request a refund

To request a refund, visit paddle.net or contact our support team at support@broadwayaffiliated.co.za with the email address used for payment, the transaction details and the reason for your request. Paddle processes the refund once it is approved.

Cancelling

You can cancel any time from the Billing settings in your operator dashboard. You keep access until the end of the period you have paid for. Cancelling does not by itself trigger a refund; use the refund request above if you want your money back.

Lead validity

If an accepted lead turns out to be invalid or materially misrepresented, contact us within the 30-day window and we will review it. Valid requests are refunded through Paddle in line with this policy.

Currency, taxes and local rights

Refunds are made in the currency you paid in, including any taxes charged. Your bank may apply its own exchange rate, so the amount shown in another currency can differ slightly. This policy applies worldwide and does not limit any mandatory refund or cancellation rights under the laws of your country.