Frequently asked questions

Answers for clients, transport operators and anything about the transport services themselves.

For clients

Requesting transport

Your account

Requests and quotes

Payments

Your data

Create a client account Privacy Policy

For transport operators

Operating on Baleads

Joining and verification

Plans and pricing

Quotes and earnings

Start operator application

Service enquiries

Choosing and enquiring about services

Choosing a service

Coverage and schedules

Getting started

Post a request Browse service guides

Frequently asked questions

Requesting transport

Your account

Do I need an account to request transport?

Why do you verify clients?

How long does verification take?

Does it cost anything to use Baleads?

Requests and quotes

How do I post a request?

Who sends me quotes?

How do I compare and accept a quote?

What happens after I accept?

Can I cancel a request?

Payments

Who do I pay for the transport?

When do I pay?

Where can I see what I agreed to pay?

Your data

Who can see my details?

How are my ID documents stored?

Where can I read more?

Operating on Baleads

Joining and verification

Who can join Baleads?

What documents are required?

Can I quote before approval?

Plans and pricing

What does a monthly plan provide?

Do unused allowances carry over?

Can I change or cancel my plan?

Quotes and earnings

How does Job Matching help my business?

How should I price a quote?

What happens when my quote is accepted?

Who receives payment for the transport job?

What is the Wallet Fund?

Choosing and enquiring about services

Choosing a service

Which services can I request?

How do I know which service suits my job?

Can I combine services in one request?

Coverage and schedules

Where does Baleads work?

Can I arrange recurring transport?

What if my load is unusual or oversized?

Getting started

How do I enquire about a service?

What should I include for an accurate quote?